Misael Reynoso

Bakersfield, CA

https://www.linkedin.com/in/misael-reynoso

Professional Summary

Tier 2 IT Technician with experience supporting Windows Server environments, Active Directory, networking infrastructure, virtualization platforms, backup and disaster recovery solutions, and cybersecurity best practices. Cisco CCNA certified with a proven ability to troubleshoot complex technical issues, support end users, and maintain reliable IT systems across multiple client environments. Experienced working in fast-paced managed service provider (MSP) environments while delivering excellent customer service and technical support.

Certifications

Cisco Certified Network Associate (CCNA)
Fortinet Certified Associate (FCA)
Fortinet Certified Fundamentals (FCF) – Cybersecurity
Fortinet NSE 1 - 3

Technical Skills

Systems Administration

Windows Server
Active Directory
Group Policy
Windows 10/11
User Administration
Remote Support

Networking

TCP/IP
LAN/WAN
Routing & Switching
DNS & DHCP
VPN Technologies
Cisco Networking

Infrastructure & Security

Virtualization
Backup & Recovery
Cybersecurity
Endpoint Support
Ticketing Systems
PowerShell

Professional Experience

Tier 2 Technician | Advanced Network Solutions

February 2022 – Present

Administer and support Windows Server and workstation environments across multiple client organizations.
Troubleshoot and resolve escalated server, desktop, networking, and application-related issues.
Support virtualized environments and remote connectivity solutions for business clients.
Assist with implementation and management of backup, disaster recovery, and cloud-based technologies.
Maintain security standards, user access controls, and confidentiality requirements across client environments.
Document, manage, and resolve service requests through professional ticketing and service automation systems.
Collaborate with technical teams on infrastructure, networking, and cybersecurity initiatives.

Office Manager | Los Angeles County Property Preservation

November 2008 – August 2021

Managed daily office operations while supporting company technology resources and internal systems.
Maintained company websites, databases, and electronic records.
Monitored and maintained office networking equipment, workstations, printers, and hardware peripherals.
Assisted with process improvements that increased workflow efficiency and organizational effectiveness.
Trained and supervised new employees while coordinating assignments and daily operations.
Participated in operational planning and business decision-making with company leadership.

Technical Projects

Built and maintained networking and virtualization lab environments for skills development and certification study.
Configured routing, switching, VLANs, DNS, DHCP, and VPN technologies while pursuing CCNA certification.
Developed PowerShell-based solutions to automate software installation and workstation deployment tasks.

Education

Los Angeles City College

Associate of Arts – Computer Technology

January 2006 – December 2009

Thomas Jefferson High School

High School Diploma

July 2001 – June 2005